We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
Information We Collect
When you visit or place an order on our site, we collect certain information necessary to complete your transaction and improve your overall experience. This includes personal information such as your name, shipping address, billing address, email address, and phone number. Additionally, payment details like credit card numbers are collected and processed securely by our third-party payment processors, meaning we do not store full payment details on our servers. We also automatically gather device and usage information, such as your IP address, browser type, device information, and pages visited, using cookies and log files.
How We Use Your Information
We use the information we collect primarily to process, fulfill, and ship your orders efficiently. This includes sending you transaction-related communications, such as order confirmations, tracking details, and customer support updates. Furthermore, we rely on this information to prevent fraudulent transactions and maintain the overall security of our website. If you choose to opt in, we may also use your contact details to send you marketing newsletters and promotional offers.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted third-party service providers required to operate our business. These include secure payment processors such as Stripe, Afterpay, or Apple Pay to handle transactions, as well as shipping and logistics carriers like USPS or UPS to deliver your packages. We also rely on e-commerce platforms and hosting services, such as WooCommerce, to run our store infrastructure. Beyond these service providers, we may disclose your information if required to do so by law or to protect our legal rights.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience, remember items placed in your shopping cart, and better understand how visitors interact with our website. You can choose to disable cookies through your individual browser settings at any time; however, doing so may prevent certain features of our site from functioning properly.
Data Security
We implement reasonable technical and organizational security measures, including SSL (Secure Sockets Layer) encryption, to protect your personal information during transmission and storage. However, please note that no method of transmission over the internet or electronic storage can be guaranteed as 100% secure.
Your Rights
Depending on your jurisdiction, you have specific rights regarding the personal information we hold about you. You may request access to your personal data or ask that we correct or delete it. Additionally, you retain the right to opt out of receiving promotional marketing communications at any time simply by clicking the “Unsubscribe” link included in any of our emails.
California Privacy Rights (CCPA/CPRA Compliance)
If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. You have the right to request that we disclose what personal information we collect, use, disclose, and sell or share. You also have the right to request the deletion of your personal information, the correction of inaccurate data, and the restriction of sensitive personal information processing.
We do not “sell” your personal information for monetary compensation, nor do we “share” it for cross-context behavioral advertising as defined under California law. California residents have the right to non-discrimination for exercising any of these rights, meaning we will not deny goods, charge different prices, or provide a different level of quality if you choose to exercise your privacy rights. To submit a verifiable California privacy request, please contact us using the information provided below.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your data rights, please reach out to us by email at info.starrscandles@gmail.com.