We want to ensure you have the best possible experience. Please review our shipping and return policies below.
Shipping Policy
We currently only ship to addresses within the United States, and no international shipping is available at this time.
Our main shipping carrier is the United States Postal Service (USPS). However, if USPS experiences unexpected delays, we reserve the right to switch your shipment to UPS to ensure your order arrives as quickly as possible.
We charge a flat rate for all shipments. Please note that shipping fees are subject to change without notice based on carrier price adjustments or during peak holiday “prime shipping” seasons.
Shipping PROCESSING TIMES
We try to package all items and orders with attention and care to ensure the best experience for our cutomers. We ship orders only on THURSDAYS and SATURDAYS to allow enough time to hand pack each order. For orders to leave the same day, orders must be placed no later than 9am PST/ 12pm EST that day to leave our facility the same day.
Ex 1: If Order is placed on Sunday, it will leave or facility on Thursday.
Ex 2: If order is placed at 10am Thursday, it will leave our facility on Saturday.
Ex 3: If order is placed at 8:59am Saturday, it will leave our facility on Saturday.
Shipment times may change due to Mail Carrier availability, peak holiday or “prime shipping” season.
Return & Refund Policy
We want you to love what you ordered! To be eligible for a refund, all items must be returned within 30 days of the original delivery date. Returned products must be unused, unaltered, and in the same condition in which you received them, preferably in their original packaging.
If your item arrives damaged or defective, please contact our customer service team immediately. To help make the return process smoother and faster, you may be asked to provide photo proof showing both the damaged item and the shipping packaging it arrived in.
Resolution Options
Once your return request has been reviewed and approved, you can choose the resolution option that works best for you. You may select a direct replacement item of equal value to your original purchase, or opt for a full or partial refund back to your original payment method, depending on the items being returned.
Refund Processing Time
Once your returned item is received, inspected, and approved for a refund, we will initiate a credit back to your original method of payment. Please allow 5 to 7 business days for the refund to process and reflect on your bank account or credit card statement. Processing times may vary depending on your financial institution and billing cycle.
How to Initiate a Return
To start a return, please reach out to our customer support team at support@starrscandles.com with your order number, and we will guide you through the next steps.